Digital accessibility assessments
Examine the journeys people need to complete, not only individual pages.
Explore this service02 / Accessibility
Accommodation and accessibility planning
Create a clearer process for requesting and arranging support.
From your priorities to a practical scope
Create a clearer process for requesting and arranging support.
Map how accommodation requests are received, considered, implemented and reviewed. Clarify responsibilities, accessible communication and appropriate handling of sensitive information. This work focuses on process design; individual legal, medical and employment decisions remain with the responsible professionals and organization.
What you receive
The final scope is agreed with your team. A focused engagement can include:
- Request and decision-process map.
- Draft templates and communication guidance.
- Implementation checklist and review schedule.
Picture the deliverable.
ILLUSTRATIVE OUTLINE
Accommodation process design pack
A sample structure for a clear, respectful organizational process, without using an individual employee case.
Request pathway
How a request is received, acknowledged and routed to the appropriate decision-maker.
Roles and information
Who needs to participate, what information is necessary and how access is controlled.
Review and follow-up
Decision records, communication prompts and a process for revisiting arrangements as needs change.
An example to help you discuss the scope. The final methods, contents and responsibilities are agreed in your proposal.
Download this sample outline (.txt)A useful starting point.
Gather what is already available. We can help identify gaps during scoping; a complete package is not required to start a conversation.
- Existing process documents and a summary of recurring procedural questions.
- The roles involved in requests, decisions and implementation.
- Your information-handling requirements, without medical records or personal case files.
What we agree before starting.
- Process design does not determine entitlement or resolve an individual accommodation request.
- Medical, legal or specialist advice is obtained through the appropriate qualified professionals.
Connected to the bigger picture
Bring digital, physical and workplace accessibility into one practical conversation. We help scope assessments, identify barriers in services and environments, and organize remediation around impact, urgency and feasibility. Assessment methods and the standards in scope are agreed at the outset; recommendations do not imply certification.
Explore accessibilityThe way we work
Clear steps. Shared understanding.
We shape each engagement around your starting point, your capacity and the decisions ahead. Responsibilities, methods and deliverables are confirmed before work begins.
Request an assessmentDefine sites, digital journeys, audiences and assessment criteria.
Review information, assess representative tasks and gather relevant user feedback.
Document barriers, their effects and recommended remediation.
Prioritize work, establish ownership and plan verification after changes.
Before we begin
Your questions, considered.
Does an audit certify legal compliance?
No. An audit documents findings against the agreed criteria and within a defined scope. Legal obligations, technical standards and certification programs are distinct; any required legal or regulated professional review is identified separately.
Can digital and physical accessibility be assessed together?
Yes, when the scope calls for it. We can connect online information, booking or service journeys with the experience of arriving at and using a physical location. The appropriate specialists are identified for each area.
Can you help after the assessment?
The engagement can include remediation planning, procurement support and implementation coordination. Specialist design, construction, testing or installation is scoped and assigned to appropriately qualified providers where required.
THE NEXT STEP STARTS WITH A CONVERSATION
Request an assessment