Digital accessibility assessments
Examine the journeys people need to complete, not only individual pages.
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Accessibility advisory & audits
Understand the barriers. Plan the work that removes them.
From your priorities to a practical scope
A clear starting point. A considered way forward.
Bring digital, physical and workplace accessibility into one practical conversation. We help scope assessments, identify barriers in services and environments, and organize remediation around impact, urgency and feasibility. Assessment methods and the standards in scope are agreed at the outset; recommendations do not imply certification.
What the work is designed to support
- A documented view of barriers within the agreed assessment scope.
- A remediation plan that distinguishes immediate actions from larger projects.
- Clearer responsibilities for accessible services and ongoing maintenance.
What you receive
The final scope is agreed with your team. A focused engagement can include:
- Assessment report with scope, methods and limitations.
- Barrier register with evidence and recommended actions.
- Prioritized remediation roadmap and responsibility matrix.
- Verification plan and accessible-service recommendations.
Picture the deliverable.
ILLUSTRATIVE OUTLINE
Accessibility findings and improvement plan
An illustrative report structure for explaining barriers, assessment limits and the decisions needed to improve access.
Scope and criteria
The places, digital journeys or services reviewed, the chosen criteria and any exclusions.
Barrier register
Each observed issue, its effect on use, supporting evidence and a proposed response.
Improvement priorities
A sequenced list of actions, dependencies and responsibilities, with a plan for checking changes.
An example to help you discuss the scope. The final methods, contents and responsibilities are agreed in your proposal.
Download this sample outline (.txt)A useful starting point.
Gather what is already available. We can help identify gaps during scoping; a complete package is not required to start a conversation.
- An inventory of the locations, websites, documents or service journeys involved.
- Known barriers and previous findings summarized without personal case details.
- The people responsible for access, maintenance and implementing recommendations.
What we agree before starting.
- The applicable criteria and any specialist assessments are confirmed when defining scope.
- An assessment supports improvement decisions; it is not a certification or a guarantee of legal compliance.
The way we work
Clear steps. Shared understanding.
We shape each engagement around your starting point, your capacity and the decisions ahead. Responsibilities, methods and deliverables are confirmed before work begins.
Request an assessmentDefine sites, digital journeys, audiences and assessment criteria.
Review information, assess representative tasks and gather relevant user feedback.
Document barriers, their effects and recommended remediation.
Prioritize work, establish ownership and plan verification after changes.
Before we begin
Your questions, considered.
Does an audit certify legal compliance?
No. An audit documents findings against the agreed criteria and within a defined scope. Legal obligations, technical standards and certification programs are distinct; any required legal or regulated professional review is identified separately.
Can digital and physical accessibility be assessed together?
Yes, when the scope calls for it. We can connect online information, booking or service journeys with the experience of arriving at and using a physical location. The appropriate specialists are identified for each area.
Can you help after the assessment?
The engagement can include remediation planning, procurement support and implementation coordination. Specialist design, construction, testing or installation is scoped and assigned to appropriately qualified providers where required.
Across Canada
Find the right scope for your location.
City guides connect your service needs with regional project planning. Remote delivery and on-site arrangements are confirmed for each engagement.
THE NEXT STEP STARTS WITH A CONVERSATION
Request an assessment