Built environment and service access
Follow the complete experience of arriving, navigating and participating.
Explore this service02 / Accessibility
Digital accessibility assessments
Examine the journeys people need to complete, not only individual pages.
From your priorities to a practical scope
Examine the journeys people need to complete, not only individual pages.
Scope representative web pages, documents and interactions against agreed accessibility criteria. Combine appropriate automated checks with manual evaluation of keyboard access, structure, labels and task completion. Findings include enough context for design and development teams to act.
What you receive
The final scope is agreed with your team. A focused engagement can include:
- Page and journey sampling plan.
- Issue register with reproduction steps and user impact.
- Remediation priorities and a targeted retest plan.
Picture the deliverable.
ILLUSTRATIVE OUTLINE
Digital accessibility issue register
This sample outline shows how findings can become reproducible tasks for a product or development team.
Test coverage
Selected templates and user journeys, browsers, assistive technologies and testing limitations.
Reproduction notes
Steps to reproduce a barrier, its user impact and the relevant criterion or design expectation.
Remediation and retest
Recommended fixes, team ownership and evidence to collect when checking the revised experience.
An example to help you discuss the scope. The final methods, contents and responsibilities are agreed in your proposal.
Download this sample outline (.txt)A useful starting point.
Gather what is already available. We can help identify gaps during scoping; a complete package is not required to start a conversation.
- Public URLs and a list of important tasks people need to complete.
- The technology stack, document formats and supported devices, if known.
- Any prior audit summaries and a plan for arranging test access securely.
What we agree before starting.
- Coverage is limited to the agreed sample and versions; automated scans alone are not a complete assessment.
- Code changes, document remediation and ongoing monitoring require their own agreed scope.
Connected to the bigger picture
Bring digital, physical and workplace accessibility into one practical conversation. We help scope assessments, identify barriers in services and environments, and organize remediation around impact, urgency and feasibility. Assessment methods and the standards in scope are agreed at the outset; recommendations do not imply certification.
Explore accessibilityThe way we work
Clear steps. Shared understanding.
We shape each engagement around your starting point, your capacity and the decisions ahead. Responsibilities, methods and deliverables are confirmed before work begins.
Request an assessmentDefine sites, digital journeys, audiences and assessment criteria.
Review information, assess representative tasks and gather relevant user feedback.
Document barriers, their effects and recommended remediation.
Prioritize work, establish ownership and plan verification after changes.
Before we begin
Your questions, considered.
Does an audit certify legal compliance?
No. An audit documents findings against the agreed criteria and within a defined scope. Legal obligations, technical standards and certification programs are distinct; any required legal or regulated professional review is identified separately.
Can digital and physical accessibility be assessed together?
Yes, when the scope calls for it. We can connect online information, booking or service journeys with the experience of arriving at and using a physical location. The appropriate specialists are identified for each area.
Can you help after the assessment?
The engagement can include remediation planning, procurement support and implementation coordination. Specialist design, construction, testing or installation is scoped and assigned to appropriately qualified providers where required.
THE NEXT STEP STARTS WITH A CONVERSATION
Request an assessment